Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,
I'm sorry about the issue, it is your Kaspersky account? What is happening when you attempt to access to your account ? did you forgot the password *****?
Did you follow the instructions you received from kaspersky?
Did you create a new password ?
Has everything worked out? do you still need help?
Has everything worked out, Do you still need help pleas?
If you still need help please reply back to me