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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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How do I get help with thunderbird E-mail

Customer Question

How do I get help with thunderbird E-mail
Submitted: 11 months ago.
Category: Email
Expert:  Viet - Email Tech replied 11 months ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Is there any error or message?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 11 months ago.
I just got new windows 10 system and loaded thunderbird in it on friday but now i do not get up dated e-mails
Expert:  Viet - Email Tech replied 11 months ago.

Can I connect remotely to your computer, so I can fix this issue directly and quickly for you?

Please reply at the box below. Thank you,

Customer: replied 11 months ago.
you may
Expert:  Viet - Email Tech replied 11 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=17c64b21-6822-4f27-96d7-a41d75385d30

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 11 months ago.

Please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=17c64b21-6822-4f27-96d7-a41d75385d30

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 11 months ago.

Please let me know when you are available. Thank you,