I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
The AOL email server's search feature might be down right now, but I can try troubleshooting your computer first.
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Otherwise, I will provide written instructions you can use.
Do you go to the AOL website aol.com to use email? Or do you use a program called AOL Desktop for email? etc.?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,
I'm sorry, we've just started troubleshooting. Would you like to continue later? Or would you like me to email you the instructions you can try later when you have time? We guarantee our service, so don't worry. Please let me know. Thank you.