Hi there and welcome
Can you tell me please for which service this password ***** ***** please?
Do you know the email address for your Microsoft account?
Do you have access to the cell ending in phone number 61?
If so what are the last 4 digits of the number?
You received a text message with a code, tell me this code please.
it should only take a few minutes, it comes as a text message, this is a cell phone number correct?
ok, it looks like you may have entered the number in incorrectly when making the account, but try the process on this link please
Let me know the rresults please
Nothing is costing again, and I have been doing things...
I gave you please a set of instructions to do Sharron, I am waiting on you to do this
You cannot until you access the account again
You will need to fill in this questionaire
Please take the time to answer all questions accurately as its critical in order to regain access to your account.
Let me know the message it gives when you complete it please.