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Hi there and welcome
Can you tell me please for which email service this is for and which internet browser you are using please?
ok, you did not mention the internet browser sorry, is it eg: Internet Explorer?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me if you still have the issue please.
its no problem, return to this web page, and then post a message.
You can press CTRL + D to add this page to your favorites so you can easily return.
its ok, yes it is safe.
No, your just resetting Internet Explorer.
Its no problem at all Paula
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit