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Hi there and welcome Reed
Are you able to actually sign into your account still?
And with which Email service is this?
Please let me know
Can you click on my link below please
And tell me if you can sign into your account there
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please
No problem, please do the instructions I gave you and let me know the results