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Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6002
Experience:  I have 7+ years of experience in fixing emails issues.
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I have a [email protected] email account combined with Yahoo mail but I

Customer Question

I have a [email protected] email account combined with Yahoo mail but I can't pull up either one of them I have forgotten both my password ***** ID my email is***@******.*** my phone number is(###) ###-####I would appreciate if you could call me.
Submitted: 6 months ago.
Category: Email
Expert:  Sandy replied 6 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Okay, I will help over the phone support/remote support to fix this issue.

Please accept my phone support offer once and then I will call you.

Thank you.

Expert:  Sandy replied 6 months ago.

please click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=d9971711-4878-4bde-bf0b-f03109c6ab6a

Scroll down on that page and click "I Agree".

Download/allow and run this program to start remote session.

Expert:  Sandy replied 6 months ago.

Please follow the steps given below:

Click the link: https://att.yahoo.com/

Click Sign in at the top right hand side.

Click Forgot Password.

Enter your User ID(or Email ID) and Last Name on that page, click Continue and follow on-screen instructions to create a new password.

And tell me if you're able to create a new password ***** not.

Thank you.

Regards, Sandy