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Hi my name is ***** ***** I can assist. Would you be able to provide a picture of how the turntable is connected to the preamp? It seems that the right channel might secured or tightened in the wiring. The ground shouldn't be the issue.
You can upload it from here using the paper clip.
This should be the connection profile from the turntable > preamp > receiver.
Try sending the picture to***@******.***. I'm not sure what e-mail address was given by the site.
This looks like it is set up correctly. It seems that it might be a bad audio cable. Can you test the cables with another audio device or switch them out?
Absolutely. Let me know how it goes.
If you wired it the same way, the settings shouldn't have changed. Whenever you test with AV 2 and 3 make sure to move the connections too. I was leaning towards the audio patch cables (red and white cables) being faulty since you are able to get decent sound from the tuner.
You might also try removing the Preamp from the mix to see if the sound improves, even though it won't be at the optimum level. I'd like eliminate the preamp as a cause. Keep me in the loop.
How is the audio sounding now? Have you had a chance to check out the cables?
Hi there! This is Jason with JustAnswer.com checking in to see if you still needed assistance with your issue. Let me know either way.
Just checking in again. Were you able to fix the sound issue? If I was able to give you satisfactory support, please rate me on the faces below.
Sorry to hear that. Hopefully everything is ok now.
I'd try switching the left and right channels around and see if the hum switches to the other speaker. If it does, then it's definitely the channel. If it stays on the same speaker, it's the cable.
Let me know if that helps pinpoint the problem.
Hello again, hope all is well. Were you able to test with my instructions above?
Hello there. I hope you had a great weekend. I wanted to see if you were able to do the tests above on your speakers and if they are working again. Let me know.
Checking in with you again. Were you able to test the speaker cables yet?