Hi! I'm Eric, an email expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!
Hi Donna! Are you using the Outlook application for email, or attempting to visit Outlook.com? Can you tell me when the problem started?
Thanks! I look forward to hearing back from you.
Thank you for contacting us about your issue. For this type of issue, it is easiest if I connect to your computer and perform the fix for you so that you can sit back, relax, and watch the process being completed rather than trying to follow complicated steps.
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