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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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We cannot sign into our e-mails

Customer Question

we cannot sign into our e-mails
Submitted: 6 months ago.
Category: Email
Expert:  Viet - Email Tech replied 6 months ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 6 months ago.
yahoo,10
Expert:  Viet - Email Tech replied 6 months ago.

Thank you. Have you tried anything at the yahoo.com website?

Can I connect remotely to your computer, so I can fix this issue directly for you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 6 months ago.

Please stay with me on this web page. We guarantee our service, so don't worry. Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Sandy replied 6 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue

May I connect with you remotely(over secure network session) to check/fix the issue directly?

Secure Remote support($5) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403