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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 5965
Experience:  Computer Software Support Specialist for more than 10 years
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Your message did not reach some or all of the intended

Customer Question

Your message did not reach some or all of the intended recipients.
Subject: test
Sent: 6/1/2016 4:20 PM
The following recipient(s) cannot be reached:
'mailto***@******.***' on 6/1/2016 4:20 PM
Server error: 'Invalid recipient'
Submitted: 4 months ago.
Category: Email
Expert:  Jess M. replied 4 months ago.

Hi Rudy, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you trying to send an email to mailto***@******.*** as the whole or full email address? That is an incorrect email format. The email address should be***@******.*** instead of mailto***@******.***.

Please let me know by replying to me here so that I can help you further.

Best regards,

Expert:  Jess M. replied 4 months ago.

Hi Rudy,

How is it going? Were you able to send the email without the annoying error by fixing the email address to***@******.*** instead of "mailto***@******.***"?

You were getting the error saying that the recipient is invalid because of the "mailto:" part being appended in the email address. So removing the "mailto:" part should fix the problem.

Indeed, I checked and verified that the email WITHOUT the mailto: ***** ***** existing email so your email program shall be able to send your message without any issues.

I hope that I was able to help.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,