Hi, I'm Sandy and I look forward to help you today.I'm sorry about the issue.
May I connect with you remotely(over secure network session) to check/fix the issue directly?Secure Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
Are you using Apple Mail email client to check your emails?
In order to help you understand it better, I'm providing you this link to this video:
Click the link: Click Me1
Click Me 2
If you have any other query regarding this issue, please do not hesitate to let me know.
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