I'm sorry about the issue. Do you use the aol.com website? Or do you use the AOL Desktop program?
Does it let you sort the names in order?
Have you tried to type / search for the name you want?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,