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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35264
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I just got a new android cell, and now, automatically, all

Customer Question

I just got a new android cell, and now, automatically, all my aol mail is going into my gmail. I DO NOT want this. I want them separate. I can't find it in any settings
JA: How long have you had this issue with your A.O.L. account?
Customer: just now, when I got my new phone and had to have gmail for android, but then aol is also showing up
JA: What troubleshooting have you tried?
Customer: I just can't find the setting to undo, I can find where to import mail, but now , how to undo that
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no, it should be quick
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Email
Expert:  Viet - Email Tech replied 6 months ago.

Hi,

I'm sorry about the issue. You can sign in your Gmail account at the website below:

https://mail.google.com/mail/u/0/#settings/accounts

, then there, remove the AOL account from your google / gmail account.

Please reply at the box below to continue. Thank you,

Customer: replied 6 months ago.
No there is no where to remove it
Expert:  Viet - Email Tech replied 6 months ago.

I'm sorry. Can you please change your AOL account password ***** the website below:

https://i.aol.com/

, and save it, and check.

- If there is still any issue, do you also have a windows or mac computer?

Please reply at the box below to continue. Thank you,

Customer: replied 6 months ago.
No just tell me where in gmail one does that. Or is it impossible
Customer: replied 6 months ago.
Can u call
Expert:  Viet - Email Tech replied 6 months ago.

I'm sorry; it is possible to fix this. I will get this working for you, so don't worry. Do you also have a windows or mac computer?

Customer: replied 6 months ago.
Windows
Expert:  Viet - Email Tech replied 6 months ago.

Does it have windows xp, vista, or 7 or 8 or 10?

Can I connect remotely to your computer and fix this issue directly for you?

Customer: replied 6 months ago.
10
Customer: replied 6 months ago.
This is crazy
Expert:  Viet - Email Tech replied 6 months ago.

I'm sorry. I can connect remotely to your computer and troubleshoot the issue and show you. Is that okay?

Customer: replied 6 months ago.
Sure
Expert:  Viet - Email Tech replied 6 months ago.

Thank you; please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ef24cc69-8f4c-4cf9-a2d3-9b83dc0172e4

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 6 months ago.
I just deleted the password ***** my storage email for AOL in the
Expert:  Viet - Email Tech replied 6 months ago.

On the phone you mean?

Customer: replied 6 months ago.
Never mind. Plz refund the 5$
Customer: replied 6 months ago.
I don't have another hour
Expert:  Viet - Email Tech replied 6 months ago.

I'm sorry. Do you mean you've fixed the issue already? Do you still need help with this or with anything else?

It does not take an hour to fix. Would you like to continue now or later? We guarantee our service, so don't worry. Please let me know your time. Thank you.

Customer: replied 6 months ago.
Can u do that plz I've been doing this for too long. Either tell me where to click in gmail settings or refund
Customer: replied 6 months ago.
Accts and import??
Expert:  Viet - Email Tech replied 6 months ago.

Are you able to sign in your gmail email account at the gmail.com website on the computer?

Yes, it's Accounts and import.

Or to make things faster and easier for you, I can connect remotely to your computer and show this directly.

Please let me know. Thank you.

Customer: replied 6 months ago.
I am right there looking at it IC import mail and contacts I do not see where to edit and take away
Customer: replied 6 months ago.
Do you want me to click on import mail and contacts
Customer: replied 6 months ago.
There does not seem to be a place to edit out
Customer: replied 6 months ago.
Only to add into Gmail
Expert:  Viet - Email Tech replied 6 months ago.

Under Accounts and Import at the gmail.com website on the computer, do you see the gmail email address there? And do you see the aol email address there (scroll down as needed)?

Customer: replied 6 months ago.
No
Customer: replied 6 months ago.
Does that mean I must have done it earlier
Expert:  Viet - Email Tech replied 6 months ago.

Sorry, in Accounts and Import , in the section "Check mail from other accounts (using POP3):", do you see any email address?

- Do you mean you just removed the AOL account earlier?

Customer: replied 6 months ago.
Nothing there does that mean I managed to do undo the AOL account it is blank where it says email address does that mean I made it go away
Customer: replied 6 months ago.
I knew I hated Gmail their entire set up on the receiving page is so convoluted and ridiculous
Customer: replied 6 months ago.
I only have it because I have an Android phone
Customer: replied 6 months ago.
Am I good to go now
Expert:  Viet - Email Tech replied 6 months ago.

Sorry about that. When you did the gmail / google setup, you should not have select the option to import.

Yes, it's good; it's gone as it's not shown in Accounts and Import any more. Can you test sending an email message to your own (to your aol email address) and check?

Please let me know. Thank you.

Customer: replied 6 months ago.
Yea i think I'm good!! Whew
Expert:  Viet - Email Tech replied 6 months ago.

Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much for your patience.

Customer: replied 6 months ago.
Thank you. Have a good wkend
Expert:  Viet - Email Tech replied 6 months ago.

You're welcome. You have a good weekend also. Please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit. Thank you very much.

Customer: replied 6 months ago.
Ok
Expert:  Viet - Email Tech replied 6 months ago.

Thank you again.