I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Can you please click on Start -> Control Panel -> System... and confirm your Windows version?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
May I connect with you remotely(over secure network session) to check/fix the issue directly?
Secure Remote support($9) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403