Hi! I'm Eric, an email expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!
Just to confirm, this was an email folder? Can you tell me how long ago it was deleted?
...and did you purge the messages from the "Trash," or simply delete the folder? As long as the Trash hasn't been purged, AOL (by default) retains deleted messages there for 7 days.
In order to restore your deleted AOL emails, here are the steps:
Step 1: Using your web browser, go to http://aol.com. In the top right corner of the AOL page, click on the envelope icon to go to AOL Mail.
Step 2: Sign in to your AOL account. When signed in, click on the Trash icon located at the left panel. This shall open the contents of your Trash folder.
Step 3: In the Trash folder, you will see all of your deleted emails that is not older than seven (7) days.
Step 4: If you want to recover or restore any of the emails in the list, click on the check box to select the email message.
Step 5: When the deleted emails are selected, click on the Action button above then in the pull down menu, click on "Inbox" under "Move To" group of commands. This action will move the deleted emails that you selected back to the Inbox.
Apologies for the email you received re: remote assistance; it is an automated message from JustAnswer.com and not at all required.
I am! Did you receive my last message?
Yes, apologies...you can ignore that message (it is an automated mailing from JustAnswer.com and not required).
Here is the response I sent a few minutes ago:
I understand. If your deleted folder isn't showing there, you won't be able to restore the folder yourself; however, AOL *may* be able to restore your entire inbox to the state of its most recent backup. In order to provide you the best contact information for them, may I know whether you subscribe to their service or use their free product?
You'll be able to obtain support either way, but the paid product does offer a dedicated technical support line that is manned 24/7, as you mention. Their standard support line is available daily from 8AM EST until midnight.
Technical Support (Paid Customers Only): 1-***-***-**** (24 x 7)
Account Support (all customers): 1-***-***-****
I am seeking a link to sign up for paid service, if you desire..please allow just a moment.
You can upgrade your account from your My Account page. Under Service Options, click Manage My Subscriptions. This will bring up the Manage My Services & Subscriptions page, which will allow you to browse through each subscription you're currently enrolled in and add or remove services as desired.
Great! Thank you for visiting JustAnswer.com. If we can be of any further assistance to you, please let us know.
The 1-***-***-**** is not working? Let me see if I can track down another.
I'm glad to hear it! I also found this, as an alternative solution: http://get.aol.com/plans/home-internet-service.php