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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Why is yahoo not asking email address and password as it has

Customer Question

Why is yahoo not asking for my email address and password ***** it has done until last night? Now it goes directly to my email and seems to freeze.
Submitted: 6 months ago.
Category: Email
Expert:  John replied 6 months ago.

Hello my name is***** will be assisting you with your email issue today.

Expert:  John replied 6 months ago.

Sir this can happen if the keep me signed in option is selected.could you ase provide the following details so that I can understand the issue you are facing more clearly
1. Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

2.Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 6 months ago.
I have an iMac, using Safari and input yahoo.com.
Customer: replied 6 months ago.
Why doesn't yahoo ask for my email address and password?
Customer: replied 6 months ago.
that's all
Customer: replied 6 months ago.
whats going on???
Expert:  John replied 6 months ago.

This can happen if the keep me signed in option is selected in the yahoo login page.

Do you have any other web browser installed like Mozilla Firefox?

Expert:  John replied 6 months ago.

Sir did you see my above reply,if so let me know whether you have any other web browser installed like Mozilla Firefox?

John

Expert:  John replied 6 months ago.

if you do not have any other browsers then please reset safari browser to do that please follow the instructions

Go to Menu bar then Safari then Reset Safari.Select all the options except saved user names and password (if its available) then click on reset that will do it now open new Safari browser and then please check it and let me know the result.

Sincerely,

John

Expert:  John replied 6 months ago.

Sir checking to see whether you saw my above reply to fix the issue. If it didn't solve the issue we can try other options. Please let me know the status

Sincerely,

John

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