Hi there and welcome
To confirm, you deleted an email from this period and you wish to restore it. Is this correct?
I don't remember deleting this email from lakshminarasimhan @ brakes india ltd and i believe saw the email some time ago.
ok, in Hotmail, in the top left, you see a search box, enter in there any fragment of text found in the email and tell me if it finds the email please.
ok, there is no automatic deletion occurring in Outlook, the emails stay unless you delete them.
Did you check the Archive folder within outlook?
ok, go to the Deleted folder, and at the bottom of it you see
Recover Deleted Messages in Blue
Click on this and tell me if you see the email there please
It has been removed from the account, its the only reason left, we have ruled out all other causes and its not in any of the backups.
The email you will not be able to recovery sorry. This is now confirmed.
I am really sorry about this and you are going to have to return the phone to have it replaced. It is a known problem, so it will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
They have been deleted, I know you feel this is not the case, but we have checked every location they can be.
There are no other locations for these emails sorry