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My name is ***** ***** I will be assisting you today. I can remotely log in to your computer to help you out if you'd like.
Please accept the offer I sent and I'll be able to help you. Let me know once you've done so
It's up to you, I can guide you through via messaging or we can do a remote session, the remote session is an additional service, but you can choose to accept it if you'd prefer that
Are you there?