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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Price Hurt has tried days to update s password to retrieve s

Customer Question

Price Hurt has tried for three days to update his password ***** retrieve his emails. It will not accept anything that we enter. Keeps telling us invalid or account already exists.
Submitted: 4 months ago.
Category: Email
Expert:  Sandy replied 4 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

A. Can you please tell me about your email service provider? gmail/yahoo/hotmail or other.

B. What program do you use to check your emails? Internet explorer,mozilla firefox, safari, outlook, outlook express, Windows Mail,Windows Live Mail or Thunderbird or other.

C. What operating system is installed on the computer? Mac or Windows