Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
A. Can you please tell me about your email service provider? gmail/yahoo/hotmail or other.
B. What program do you use to check your emails? Internet explorer,mozilla firefox, safari, outlook, outlook express, Windows Mail,Windows Live Mail or Thunderbird or other.
C. What operating system is installed on the computer? Mac or Windows