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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot get incoming mail through my hot Mail on my iPad.

Customer Question

I cannot get incoming mail through my hot Mail on my iPad. It tells me that the user name
in settings is incorrect. I haven't changed anything for it to be incorrect. This only happened
from yesterday. Thank you. Judy Beatty.
Submitted: 1 year ago.
Category: Email
Expert:  Rylan Sharpe replied 1 year ago.

Hello, my name is ***** ***** I am happy to help you! It sounds like your Hotmail email was working on your iPad and has suddenly stopped. Can you please confirm that you can get access to your emails from going to Hotmail.com? Also, on your iPad, do you go to the Mail application to get to your Hotmail?