Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers.I'm sorry that this happened to you. It would be my pleasure to assist you. I'll need to ask a couple of questions to give you the best possible answer. What is your email address (just the part after @ sign). Also how do you access your email? Do you go to a website and login or do you use a third party email application like Outlook, or Thunderbird?