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Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6002
Experience:  I have 7+ years of experience in fixing emails issues.
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I do not rember my old password

Customer Question

I do not rember my old password
Submitted: 6 months ago.
Category: Email
Expert:  Sandy replied 6 months ago.

Hi,I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

What isyour email service provider? gmail/yahoo/hotmail or other.

What program do you use to check your emails? Internet explorer,mozilla firefox, safari, outlook, outlook express, Windows Mail,Windows Live Mail or Thunderbird or other.

Customer: replied 6 months ago.
gmail --- google chrome
Expert:  Sandy replied 6 months ago.

I suggest you to reset your Gmail account as given under:

Click the link:

https://www.google.com/accounts/recovery?gaps=AHwGkRkZA25M93jud9OeQCRtCxX4HJapEEtwZpI9sarI2xlV5kcGwBpJ7efmaYQX

Choose I don't know Password. Type in your Email Address. Click Continue.
Follow on-screen instructions to reset your account password.

If this does not work, please let me know.

Expert:  Sandy replied 6 months ago.

Are you able to reset your Gmail account password? Please let me know.

Customer: replied 6 months ago.
I have re-set my gmail password. what happens next
Expert:  Sandy replied 6 months ago.

Okay, After resetting the gmail account password, please use the new gmail password ***** you use account.

Are you able to find your emails now?

Customer: replied 6 months ago.
i can view email
Expert:  Sandy replied 6 months ago.

Does this fix the issue?

If yes, please rate my service by clicking stars and then click submit.

Thank you, ***** *****

Expert:  Sandy replied 6 months ago.

Do you still need help with this issue? Please let me now.

Expert:  Sandy replied 6 months ago.

Hi,

I'm following up with you to see how everything is going.

Could you please tell me if you follow the steps provided?

Do you still need help with this? IF yes, please let me know.

Else please take a second to rate my service by clicking the stars at the top of the screen then submit.
Thank you, ***** *****