Hi,I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
May I connect with you remotely(over secure network session) to check/fix the issue directly?
Secure Remote support($9) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
If you do not want remote support, I will help you in the question and answer session at no extra cost at all.
Are you getting any error message while attaching the document?
What program do you use to check your emails? Internet explorer,mozilla firefox, safari, outlook, outlook express, Windows Mail,Windows Live Mail or Thunderbird or other.