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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Go back to my old email add, aol, i could not get into my e

Customer Question

go back to my old email add
JA: Just to clarify, what email service provider are you using?
Customer: aol
JA: Tell me a bit more about what's going on so he can help you best.
Customer: i could not get into my e mail this morning using [email protected] i was forced into changing my user name to [email protected] i've used the old email user mail for many years i wish to go back so that I can get my mail..
JA: Is there anything else important you think the Computer Technician should know?
Customer: i don't think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 10 months ago.
Category: Email
Expert:  Bryan replied 10 months ago.

Hi, and thank you for asking your question.

Just to clarify, when you open up AOL now, are you automatically signed in to the new account itself?

May I set up a secure remote session to check the issue now?

Please reply back using the box below. Thank you.

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