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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 14683
Experience:  10+ years of work experience.
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Unable to get outlook.com to come on over the internet

Customer Question

unable to get outlook.com to come on over the internet
Submitted: 7 months ago.
Category: Email
Expert:  Jason Jones replied 7 months ago.

Hello,

I will be the person helping you today.

I can help you in one of two ways:
1) We will communicate back and forth on this page.
2) Remote support, which would allow me to take a look at the problem and fix it for you while you watch.

In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.

As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.

If you wish to choose the first option, please let me know so we can begin. If you wish to choose the second, better option, then click the Accept this Offer button for Secure Remote Assistance.

Thank you,
Jason

Customer: replied 7 months ago.
communicate on this page
Expert:  Jason Jones replied 7 months ago.

Thank you. Please, give me all the information regarding this problem that you have.

Customer: replied 7 months ago.
internet is functioning. Am able to get msn explorer but the outlook icon is dysfunctional.
Expert:  Jason Jones replied 7 months ago.

Are you having problems going to Outlook.com in a browser or are you having problems while running the application Outlook?

Customer: replied 7 months ago.
outlook.com in a browser. The message isunable to connect with group policy client.
Expert:  Jason Jones replied 7 months ago.

I don't understand how that could be possible. What is the message that you are given, verbatim?

Customer: replied 7 months ago.
That was the message. It talks about an administrative issue.
Expert:  Jason Jones replied 7 months ago.

No group policy that I am aware of would block you from accessing Outlook.com.

Please, try again and give me the exact message.

Customer: replied 7 months ago.
To accomplish this I would have to shut down because it only messages when starting up whicwould put us out of touch and have to restart the entire process.
Expert:  Jason Jones replied 7 months ago.

You can just come back to this website and log in. You won't have to restart anything.

Customer: replied 7 months ago.
give me the exact website address and I will plow on ahead.
Expert:  Jason Jones replied 7 months ago.

You can look up and see the address. The address is www.Justanswer.com

Customer: replied 7 months ago.
Thanks. I'm back to the wonderful world of windows 10. Yee haw little doggee!
Expert:  Jason Jones replied 7 months ago.

Hi,

Have you restarted?

Customer: replied 7 months ago.
It’s a certifiable miracle. After all our farting around when I shut down the computer and restarted everything was normal. Do you have the inside track on lottery tickets?
Expert:  Jason Jones replied 7 months ago.

Hello,

I am very happy to hear that. As far as lotto numbers go, I would choose 10, 1, 19, 15, 14, & 33. :)

It sounds like the problem was one of those random type issues that occur randomly for absolutely no reason.

If you do have any issues in the future, please let me know.

Thank you,

***** *****