Hello and welcome to Justanswer,my name is***** will be assisting you with your email issue today.
Is this a business email?
How do you open this email usually, is it using any email client like Microsoft Outlook,windows live mail etc. Or using web browsers like Internet explorer, Mozilla, Google Chrome?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
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Checking to see whether you still need my help.
Please let me know.
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Thank you for the update.
I will request the customer service to close this question.