Hello and welcome to Justanswer,my name is***** will be assisting you with your email issue today.
Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Mozilla, Google Chrome?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Note: - Please reply using the box below.
Sir/Ma’am please answer my above questions so that i can help you better.
Thank you for the details but you forgot to answer this so could you please let me know which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
Are you currently chatting to me from the windows 10 PC?
OK just to clarify you use AOL email service using Internet Explorer or Google Chrome and you created a folder called saved messages in AOL email but its not showing the purchase receipt December,2014 am i correct?
OK if you are accessing AOL email use web browser (Internet Explorer or Google Chrome) then you are accessing directly from the server.
Are you able to view other saved emails in December 2014 or before that?
Is there any other folder in your email account that you haven't checked also is there a archive folder present your email account.Let me know
What about trash/deleted folder if it somehow gotten removed recently it will still be in deleted/trash
I believe you had already tried the search function inside the email?
In the that case it seems like saved folder quota got full and it got erased by the AOL server and to be honest with you there is no way recovering it,I am sorry about it and i know this is not the news you are looking for but if you don't mind me asking did you purchase these "Sony television, an OPPO bluray player,a SONY 4K Box, and some cables" online if so which website?
OK then if you don't mind me asking how did you get a online receipt if you purchased it from a local store or is this a bank receipt for the purchase?
If you want i can open this question to other experts and see if they can help you.
Do you want me to open this to other experts?
OK then i will open this question to other experts and see if they can help you.When another expert answers you will be notified in your email.
If that also doesn't work then you can ask for the refund using this link :- http://ww2.justanswer.com/phone?category_id=160
You are welcome.
Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Although I won't be able to help you retrieve this particular email, I can offer some suggestions to prevent this type of problem in the future. I would suggest that you use a third party browser such as Thunderbird (free)that will allow you to save emails on your computer. We can set up so that emails are NOT deleted automatically when they're deleted from the AOL serves. I can provide detailed written instructions, or If you'd like, I can perform these steps for you while you watch via the Premium Service of Secure Remote Assistance. This is completely optional. If you choose to do this, I can, with your permission, remote into your computer while you watch and work on the issue for you. If you do not choose to take this service, but need more help, we can continue here.