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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't receive emails

Customer Question

I can't receive emails
Submitted: 7 months ago.
Category: Email
Expert:  Cody replied 7 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 7 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 7 months ago.
No
Expert:  Cody replied 7 months ago.

ok

Expert:  Cody replied 7 months ago.

What account are you using?

Customer: replied 7 months ago.
Have had this email for over 10 years and can't understand why i have to go through this process at all. Thanks for contacting me.
Customer: replied 7 months ago.
Expert:  Cody replied 7 months ago.

Are you accessing from hotmail.com or from a program?

Customer: replied 7 months ago.
This email address was set up by someone else. I am not familiar with what was done. I don't fully understand the background of what's involved
Customer: replied 7 months ago.
Are you still there
Customer: replied 7 months ago.
is cody still there?
Expert:  Cody replied 7 months ago.

sorry I'm here now

Expert:  Cody replied 7 months ago.

Do you go to hotmail.com to access email or open a program?

Expert:  Cody replied 7 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.