How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Cannot connect to my at&t email account : computer failed

Customer Question

cannot connect to my at&t email account
JA: Got it. The Email Technician will be able to help you. Tell me a bit more about what's going on so he can help you best.
Customer: computer failed and when it recovered my email account would not work. the incoming/outgoing account settings /
JA: Is there anything else the Email Technician should be aware of?
Customer: not that I know about
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Email
Expert:  Barun replied 4 months ago.

Hi, and thank you for asking your question.

Do you use any email program, e.g. Outlook, to access your ATT emails?

May I set up a secure remote session to check the issue now?

Please reply back using the box below. Thank you.