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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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My e-mail account through Time Warner is. I have installed

Customer Question

My e-mail account through Time Warner is***@******.***. I have installed the latest Thunderbird program, and cannot access my e-mail account. I get an error message as follows: My account is either being used by another account or the password ***** ***** (sorry, that is not her exact words. I think the problem is assigning the POP incoming and outgoing ports. They may be reversed and I don't know how to change them. I can access my e-mail direct to TWC for your information. Thank you... Ken Palmer(###) ###-####***@******.***
Submitted: 11 months ago.
Category: Email
Expert:  Cory replied 11 months ago.

Welcome, I am Cory.

Ca you access the account online?

Expert:  Martin replied 11 months ago.

Hello Ken and welcome.

Sorry to hear you're having trouble with your computer.

When did the problem start?

Would you like me to help you directly via a remote session?

Please reply using the box below.

Regards,
Martin

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