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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't get into my email, I get a Yahoo screen

Customer Question

I can't get into my email, I get a Yahoo screen
Submitted: 6 months ago.
Category: Email
Expert:  Kamil Anwar replied 6 months ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 6 months ago.
Expert:  Kamil Anwar replied 6 months ago.
Customer: replied 6 months ago.
Can I just call you???
Expert:  Kamil Anwar replied 6 months ago.

The issue is best suited for remote but if you wish to speak over the phone it would still be an additional service which another expert can provide as i am only able to assist remotely.

Customer: replied 6 months ago.
remote please
Expert:  Kamil Anwar replied 6 months ago.
Customer: replied 6 months ago.
how long will this take
Expert:  Kamil Anwar replied 6 months ago.

You need to accept the offer of remote service by clicking accept offer and then follow steps here to connect with me. At the moment, i am waiting for you to accept the remote request.

Customer: replied 6 months ago.
why can't I get into my emails
Customer: replied 6 months ago.
I said yes to the remote request
Expert:  Kamil Anwar replied 6 months ago.

I'll have to take a look at this and for this reason i sent you the remote request. You need to accept it so i can login to your system to check this for you. If you don't want remote, then we can continue here but you'll have to tell me what the error is when you try to login to your emails. You need to click the option to accept remote service on your screen.

Customer: replied 6 months ago.
How many times do I have to pay
Expert:  Kamil Anwar replied 6 months ago.

The remote service is an additional service. If you don't want remote, we can continue here. Let me know please.

Customer: replied 6 months ago.
does sbcglobal have a phone number ??
Expert:  Kamil Anwar replied 6 months ago.

They are now part of AT&T. You'll have to contact them through the AT&T page: https://www.att.com/esupport/index.jsp?