Hello, my name is ***** ***** I'll be happy to assist you today.I'm sorry to hear you're unable to access your email after switching to Windows 10 but I'll be happy to fix the issue for you.I feel it would be best if we did a remote session so I could troubleshoot the issue firsthand. Would you be OK with this?
I understand. Windows 10 does look a lot different compared to other versions.Would you be OK with doing a remote session and I'll set it up for you?
That's no problem. That's what I'm here for.Please click this link and you will be asked to run a client. Please just click on Run and the session will start.http://www.justanswer.com/remotedesktop/join.aspx?Session=b871f1b3-b7d8-47f9-b4e0-2c1595dd09f3
Sir/Madam,Are you still there?
Thanks for contacting JustAnswers and allowing me to assist. Please have a great day!
Please remember to choose "Answer accepted" or to rate my service if I have resolved the issue for you. If I have not, please let me know and I will be happy to continue assisting. Thanks!