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Hello, my name is ***** ***** I'll be happy to assist you today.I'm sorry to hear you're unable to access your email after switching to Windows 10 but I'll be happy to fix the issue for you.I feel it would be best if we did a remote session so I could troubleshoot the issue firsthand. Would you be OK with this?
I understand. Windows 10 does look a lot different compared to other versions.Would you be OK with doing a remote session and I'll set it up for you?
That's no problem. That's what I'm here for.Please click this link and you will be asked to run a client. Please just click on Run and the session will start.http://www.justanswer.com/remotedesktop/join.aspx?Session=b871f1b3-b7d8-47f9-b4e0-2c1595dd09f3
Sir/Madam,Are you still there?
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