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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 33969
Experience:  Over 15 year experience in Email Systems and Programs
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I initiated a Gmail account many months ago. Now that I want

Customer Question

I initiated a Gmail account many months ago. Now that I want to use it, I can't get into it through the normal "i forgot" process. How can I get help to "re-activate" it?
Submitted: 10 months ago.
Category: Email
Expert:  Richard replied 10 months ago.

Hi there and welcome Harold

What exactly fails when you try to reset your password?

Customer: replied 10 months ago.
The question process asks questions I cannot answer so at the end of the process I get a rejection.
Expert:  Richard replied 10 months ago.

Have you used the Gmail account at all ever Harold? Is this the first time?

Customer: replied 10 months ago.
I think that after I set it up that I may have tried a couple of emails as a test but I'm not positive.
Expert:  Richard replied 10 months ago.

ok, then its best just to make a new account Harold.

There is a manual request you can make to Google to try to get access but it does take a number of days and a lot of the time if you cannot give the information requested, you wont get access.

Create a new account here

accounts.google.com/sigNup

Make sure to give your mobile number in the event you forget the password ***** as you can reset it using your phone.

then use this account going forward.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Expert:  Richard replied 4 months ago.

Richard