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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Have recently updated windows 7 to windows 10 on my laptop,

Customer Question

Have recently updated windows 7 to windows 10 on my laptop, purchased a bigpond Wi-Fi 4G advanced 11 & can no longer send or receiveemails on [email protected]
I also have an email address [email protected]
How to I active this?
Submitted: 6 months ago.
Category: Email
Expert:  Viet - Email Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 6 months ago.
I would like a remote support session
Expert:  Sandy replied 6 months ago.

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=56f554ba-080f-47a2-b019-ea2e9e96e861

Scroll down on that page and click "I Agree".

Download/allow and run this program to start remote session.

Customer: replied 6 months ago.

please cancel this request

Expert:  Sandy replied 6 months ago.

Please follow these steps on your Windows based computer and then, I will be able to take remote control of your computer.

Expert:  Sandy replied 6 months ago.

Hi, I'm Sandeep and I will help you today.

If you do not want remote session, I'll help you in the question and answer session.

Please reply back to me.
Thank you.

Expert:  Sandy replied 6 months ago.

What program do you use to check your emails? Internet explorer,mozilla firefox, safari, outlook, outlook express, Windows Mail,Windows Live Mail or Thunderbird or other.

Expert:  Sandy replied 6 months ago.

For mobile broadband issue, please call on 133 933.

And then I will call you back later. Thank you. Regards, Sandy

Expert:  Sandy replied 6 months ago.

Hi,

I'm following up with you to see how everything is going.

Do you still need help with this?

If you have any other query regarding this issue, please do not hesitate to let me know. Thank you.

Customer: replied 6 months ago.

My bank account has been debited $128.01. Why?

No services were rendered & I cancelled the question.