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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 9252
Experience:  Computer Technician
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I forgot the password ***** my ipad...I cannot open it...how

Customer Question

I forgot the password ***** my ipad...I cannot open it...how can I reset it?
Submitted: 6 months ago.
Category: Email
Expert:  Randy Computer Tech replied 6 months ago.

I can help you with that. Do you have a computer with iTunes software installed on it that you can connect the iPad to?

Customer: replied 6 months ago.
don't know
Customer: replied 6 months ago.
I just need to get a pass code to open my ipad
Expert:  Randy Computer Tech replied 6 months ago.

okay, do you know your apple id and password?

Customer: replied 6 months ago.
ok
Customer: replied 6 months ago.
I am waiting for a response....I do not know how you can remotely fix this
Customer: replied 6 months ago.
ok, but can you solve my problem?
Customer: replied 6 months ago.
I am not hearing from you...I had better go to another source...I hope this has not been a scam.
Expert:  Jason Fenoglio replied 6 months ago.

If you do not have the Passcode or the Apple ID registered for this iPad, you will have to connect this iPad to a PC and connect it to iTunes. This will enable you to wipe the iPad and restore from a backup. Without the Passcode or the Apple ID, the iPad is locked and there is no legitimate way of accessing it without erasing it.

Expert:  Jason Fenoglio replied 6 months ago.

If you need to reset your Apple ID, you can go to this site:

https://iforgot.apple.com/

Expert:  Jason Fenoglio replied 6 months ago.

You can restore your iPad without your Apple ID by using these instructions:

Erase your device with recovery mode

If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

  1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
  2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
  3. When you see the option to Restore or Update, choose Restore.

    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  4. Wait for the process to finish. Then you can set up and use your device.
Expert:  Jason Fenoglio replied 6 months ago.

Please let me know if you were satisfied with your answer by giving me a positive review for your question. If you feel you need more assistance, I'm happy to help or I can open your ticket up to another Expert in the main queue.

Thanks, Jason

Expert:  Randy Computer Tech replied 6 months ago.

Let me know if this does not work and we can try another solution or I can also connect directly to your computer and resolve the issue for you using our Secure Remote Screen Connect Session.

Please let me know if this does not work or if you need any other assistance.

Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

Thank you very much!

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