What is the email address that you use for Facebook?
Do you have access to this email?
okay what is your current email address please?
okay, I haven't been able to reset the password. Do you have a computer that is currently signed in to the facebook account?
okay, do you have a computer that was used in the past to log in on the yahoo email or the facebook account?
okay, I may be able to find those passwords on the laptop if you want to try that. I can do a secure remote screen connect session . Let me know if you would like to try.
Sorry for the delay. I am back now.
okay, is the laptop windows or mac?
okay, thank you. Go to or click on the blue link address below on the laptop and allow the remote session to download and run please>http://www.justanswer.com/remotedesktop/join.aspx?Session=0e47a7c3-ac97-4a71-8139-19f3cb2d042d
are you on the laptop now?
okay, you can click on the link and that will start a download that you open and run for the remote session.
we can use the joinme app if you are having trouble with the link.
okay, download the joinme app from here> joinme.com
Then click on the Start Meeting box, then give me your 9 digit username along with the password *****
I only need the code that is in the little box at the top of your screen.
it should be 9 digits ... 123-456-789
you can also download the joinme app from https://www.join.me/
okay, you will need an app from the chromebook appstore for the screenshare. Follow the steps in this link please>http://www.laptopmag.com/articles/how-to-provide-remote-tech-support-from-your-chromebook
okay, try this one>http://www.screenleap.com/browser-share
I am sorry for the difficulty, do you have anti virus or firewall settings that are blocking the apps?
you can open Chrome’s settings screen and control who can log in. Only the Chromebook’s “owner” can do this. The first account you log in to the Chromebook with becomes the owner account.
You’ll find these options on the Settings screen, enable guest browsing.
you may be able to find the passwords on your chrome browser, try clicking on the menu at the top right of your google browser window, it will be three horizontal lines, then click on "settings", then scroll to the bottom of the settings screen and choose "show advanced settings" then choose Manage passwords from "passwords and forms".
click on the menu at the top right of your google browser window, it will be three horizontal lines, then click on "settings",
Okay, the screen connect should work.
okay, that one is still not giving access. Try this one please>https://chrome.google.com/webstore/detail/teamviewer/oooiobdokpcfdlahlmcddobejikcmkfo?hl=en
okay, try going to https://www.google.com/chrome/webstore/ then search teamviewer.
okay, there should have been a box on the left of your chrome web store below the web store heading that says search web store. Type TeamViewer in that search box.
okay, install the teamviewer then give me your 9 digit code along with the password *****
okay, were you able to get the teamviewer working?
okay, try this on your chrome web browser please> try clicking on the menu at the top right of your google browser window, it will be three horizontal lines, then click on "settings", then scroll to the bottom of the settings screen and choose "show advanced settings" then choose Manage passwords from "passwords and forms".
Your welcome, let me know if I can help in any way.
Let me know if this does not work and we can try another solution.
Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.
Thank you very much!