Hello Gary and welcome.Sorry to hear you're having trouble with your computer.What's the email address?Please reply using the box below.Regards,Martin
Gmail only has .com
What makes you think the account got hacked, does it say invalid username/password?
Is she able to login?
Thank you. Please accept the remote support offer, then From your computer click the following link:
https://ngmt.screenconnect.com/?Session=bbb24479-5ed1-470f-93d2-bc7486870ca4Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin
It doesn't work that way though - someone doesn't simply hack your tablet to get into your Skype account, they may hack the Skype account or email account attached to it, to get into the account.If that's the case then there should be sign in logs on Gmail by scrolling all the way to the bottom.But you need a computer for that as the mobile version doesn't offer the option.
Sure - if you like you can contact me from your work computer so I can show you how to check the access logs.She can't do it from the tablet
Send me a message when you get to work or I can wait until you get back if it's not too late.And if you could take a moment just before you leave to click on one of the green stars at the top to rate me for my time, it would be greatly appreciated!Remember you can continue replying to me until you've got all the information you need.Regards,Martin
Sure that's fine - just remember to rate me for my time today so it is recognized.If you can prove someone else logged in (by looking at the IP address access logs) you'll need to speak to an attorney for legal advice.
Yes, I am here - they are on the desktop version only and they're located on the bottom right side of the screen
Welcome back, Gary.I would be able to tell you that via a secure remote session as we need to gather info from your computer.If you're on your computer or have it close by I can give you instructions to get connected.
Do you currently have access to the Skype account in question?
Sure, we can talk over Skype about it - or I can give him a call on his number.Not tonight though, it is getting late.How about tomorrow?Also, could you please take a moment to rate me for my time thus far otherwise it doesn't get recognized by the website.Thank you!Martin