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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I get error webprd-a19-20160517-222554 when signing in to AOL

Customer Question

I get error webprd-a19-20160517-222554 when signing in to AOL mail
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.
Hi,I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Expert:  Viet - Email Tech replied 9 months ago.
Please stay with me on this web page. Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Customer: replied 9 months ago.
HP tech says this is an AOL problem
Expert:  Viet - Email Tech replied 9 months ago.
My AOL email account is currently working on my computer, so it looks like the issue is not with AOL, but with your computer.Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?Please reply at the box below. Thank you,
Customer: replied 9 months ago.
HP tech has already did a remote search for this problem
Expert:  Viet - Email Tech replied 9 months ago.
I'm an independent computer tech; I can connect remotely and try something else. Please let me know; we guarantee our service. Thank you,
Customer: replied 9 months ago.
are you an AOL tech?
Customer: replied 9 months ago.
AOL works on my TV
Expert:  Viet - Email Tech replied 9 months ago.
No, I'm not affiliated with AOL nor HP. I'm an independent computer tech. AOL cannot help you since the issue is not with AOL as I'm using my email on my computer right now; the issue is with your computer. Thank you,
Customer: replied 9 months ago.
OK i'll allow you to try
Expert:  Viet - Email Tech replied 9 months ago.
Thank you; we guarantee our service. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=45032f8d-6024-4701-94c8-44ca09465176, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Email Tech replied 9 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,