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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I setup an @outlook.com email and it shows up in outlook but

Customer Question

I setup an @outlook.com email and it shows up in outlook but won't send or receive.
Submitted: 9 months ago.
Category: Email
Expert:  Cory replied 9 months ago.
Welcome, I am Cory. You have the correct password?
Customer: replied 9 months ago.
No, the email did not have a temporary password.
Customer: replied 9 months ago.
Look, I am not getting any answers and you are trying to charge me $26.00 additional. I think I will leave now as I cannot even get an password ***** to get into this service. Very disappointed.
Customer: replied 9 months ago.
is anyone there?
Expert:  Cory replied 9 months ago.
You are responding. I would be able to fix it quickly by remote service
Customer: replied 9 months ago.
No, it already hit for me $42 just to ask the question so I don't want to spend $26.00 more. My fault, I should checked this site out before i tried it.
Customer: replied 9 months ago.
So are we through? the $42 was for nothing?
Expert:  Cory replied 9 months ago.
We are not through, but it will take awhile to have me explain it
Customer: replied 9 months ago.
Well, I'm not sure what I am supposed to be doing. Are sending me an answer?
Expert:  Cory replied 9 months ago.
Did you set it up as a new account? Do you know how to edit server settings?
Customer: replied 9 months ago.
Yes, new account and no I don't know how to edit server settings.
Expert:  Cory replied 9 months ago.
What version of Outlook do you have?
Customer: replied 9 months ago.
I just updated Office 360 so I suppose it's 2016
Expert:  Cory replied 9 months ago.
I am sorry I had to go to sleep and work today. When you have the time again, I am able to connect remotely without an additional fee.