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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am unable to access my email (*****@******.***)account.JA:

Customer Question

I am unable to access my email (*****@******.***)account.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I cannot access my email account
JA: Is there anything else the Computer Technician should be aware of?
Customer: I was able to access my email using this computer until recently. I have no problem accesssing my email on my cell phone
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Email
Expert:  Kamil Anwar replied 5 months ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 5 months ago.
Yes....this is sent on my cell phone
Expert:  Kamil Anwar replied 5 months ago.
Can you connect me to your computer by performing the steps on it?
Customer: replied 5 months ago.
Customer: replied 5 months ago.
Note: I did not receive a temporary code....give me one for my laptop
Expert:  Kamil Anwar replied 5 months ago.
I sent request for remote service. Please accept it then follow steps here to connect with me.