How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I just set up a new google account because I couldn't

Customer Question

Hi, I just set up a new google account because I couldn't get in to my old one. The advertising wouldn,t let me get through. Now I have two accounts and I really want my old one back
old(*****@******.***)
new (barenberg13574)
Could you help me with this please.Felicia Hoppe(###) ###-####
Submitted: 1 year ago.
Category: Email
Expert:  Byron replied 1 year ago.
Hi. My name is***** you for your question and the opportunity to assist.Can we do a screen sharing session and I can help you recover the account directly?
Expert:  Byron replied 1 year ago.
Please reply when you are ready to continue the recovery.
Expert:  Byron replied 1 year ago.
Thank you. Please use this link to connect me:http://www.justanswer.com/remotedesktop/join.aspx?Session=537a090d-59f3-4d36-a8f3-34a850966021
Expert:  Byron replied 1 year ago.
Hi. My name is***** you for your question and the opportunity to assist.I'm sorry for your issue please try this:Unplug the laptop and remove the battery.Firmly hold down the power button for 60 seconds and release.Plug in only the power adapter and try to start the laptop.Let me know the result please.

Related Email Questions