How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I feel,certain my account has been hacked. Now, my account

Customer Question

I feel,certain my account has been hacked.
Now, my account***@******.*** shows being
Disabled due to "terms of agreement. I am on a boat
In the Florida keys and I'm trying to get a real estate transaction closed
But need access to my mail. Next 24 hours, critical.
Kenny Wall (###) ###-####
Submitted: 1 year ago.
Category: Email
Expert:  GeekGal replied 1 year ago.
Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. I'd be happy to offer a phone call. I'd be happy to offer the Premium Service of a phone call if you like, since this is time sensitive. It is completely optional, and if you'd rather not do that, I can try to provide step by step directions here to help you regain access to your account.
Expert:  GeekGal replied 1 year ago.
When you tried to login, did the error message point to any help page or appeal form? If yes, have you filled it? Have you got any response for that?
Expert:  IT Miro replied 1 year ago.
Hello! My name is***** am a certified computer professional who will assist you with the problem you described.Please tell me what exactly you see when you sign in to your GMail account. Click on the link below: LINK - GMail sign inI am awaiting your reply.Thanks,IT Miro
Expert:  IT Miro replied 1 year ago.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro

Related Email Questions