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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I CANT GET INTO MY ACCOUNT BECAUSE THE ACCOUNT KEEPS ON REMEMBERING

Customer Question

I CANT GET INTO MY ACCOUNT BECAUSE THE ACCOUNT KEEPS ON REMEMBERING THE OLD PASSWORD...EVERYTIME I TYPE IN THE NEW PASSWORD,IT WIPES IT OUT AND REVERTS TO THE OLD ONE...WITHOUT HAVING THE ABILITY TO GO INTO MY ACCOUNT EXACTLY HOW CAN THIS PROBLEM BE CORRECTED??
Submitted: 10 months ago.
Category: Email
Expert:  Jess M. replied 10 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your email issues. Can you please tell me which email service are you using? Is it Yahoo Mail? Gmail? AOL? or others?

Also, can I remotely access your computer so that I can directly check and fix the problem while you watch?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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