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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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When I try to go to gmail I get some horizon page from cal

Customer Question

when I try to go to gmail I get some horizon page from cal state university
Submitted: 10 months ago.
Category: Email
Expert:  ChrisC replied 10 months ago.
Hi, my name is ***** ***** welcome to JustAnswer! It sounds like you might have a redirect on your browser. Can you tell me exactly how you're trying to get to Gmail?
Customer: replied 10 months ago.
I go to google.com or I click on the icon for gmail
Expert:  ChrisC replied 10 months ago.
So when you go to Google.com and click on Gmail in the upper right, you're getting redirected to this other page, is that right?
Customer: replied 10 months ago.
if redirected means thats where the computer goes
Expert:  ChrisC replied 10 months ago.
Okay, what happens when you go to mail.google.com? Same thing?
Customer: replied 10 months ago.
yes
Expert:  ChrisC replied 10 months ago.
Okay, can you tell me what browser you're using? And whether or not you have another browser on the computer?
Customer: replied 10 months ago.
I don't really know what that means. I open my chromebook and I used to click on
a google icon, which somehow vanished so now I click on a chrome icon and then I go to google.com
Expert:  ChrisC replied 10 months ago.
Ah, okay. You have a Chromebook. In that case, what I'm going to do is open this question up to other experts who have more experience with that platform. In was under the impression that this was a Windows machine. You'll be notified when there's another reply.
Expert:  Cody replied 10 months ago.
Hello. My name is ***** ***** I will be assisting you today. Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Customer: replied 10 months ago.
how much does it cost for you to remotely connect to my computer?
Customer: replied 10 months ago.
It looks like $7...is that the total cost?
Expert:  Cody replied 10 months ago.
I believe so, it should say on your side.
Expert:  Cody replied 10 months ago.
Checking in to see if you still need help with this issue, if so please reply at your convenience.

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