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Eric Ewing
Eric Ewing, IT Pro
Category: Email
Satisfied Customers: 193
Experience:  I am a technology professional with 18 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
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I have changed my mobile phone number... Today 30

Customer Question

Hello, I have changed my mobile phone number... Today 30 April 2016, I've type my yahoo id and password ***** access my email account.. but I couldn't because of the verification code page.. with my old phone number.
I now cannot access my email account because the verification code is send to my old phone number and that number is ***** is canceled.
Submitted: 5 months ago.
Category: Email
Expert:  Eric Ewing replied 5 months ago.
Hi Victor! My name is ***** ***** I am an independent computer expert who's been paired with you through It is my pleasure to assist you today.I see that you've already tried to change your account information through Yahoo. Did you go through the Yahoo account recovery page -- linked below -- or something else?Yahoo Account RecoveryPlease let me know!
Customer: replied 5 months ago.
Hi, the Yahoo Account Recovery doesn't work... the mobile verification code page is there again !!
..and as I have mention, I have changed my mobile number so now I cannot receive the verification code.
How can I contact the yahoo support team direct?
Expert:  Eric Ewing replied 5 months ago.
Yahoo customer support can no longer be reached directly by telephone or email (unless you are a Small Business customer). Your best chance at a personal response from a Yahoo representative is sending a message to the Twitter or Facebook page.@YahooCare on TwitterYahoo on FacebookI'm sorry for the trouble you are experiencing! Please let me know if I may be of any further assistance.