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He’s using his ISP’s email – the ISP is Mweb in South Africa, where he lives.
The error message is:
Unable to send or receive messages for the Worldonline.co (FredB) account. An incorrect password ***** entered. The next time you send or receive messages you’ll be asked to enter your user name and password ***** this account.
Server error: 0x800CCC90
Server response: -ERR LOGIN failed
Windows Live Mail Error ID: 0x800CCC92
Secure (SSL): No
It's been a problem since Monday. He already spent quite a long time on the phone with their tech support - not exactly clear what they did other than to suggest that he change his password. (I don't have a sense of how good their tech support is.)
Are you suggesting that he should just wait more time to see if it resolves? Or should he call the ISP and ask them something - specifically what would he ask? Is it possible that they've changed one of their recommended email settings and that he needs to ask about that?
1) Please can you help me a bit on the system restore:
i) How do I do the system restore?
ii) Will system restore only affect windows, or will he lose any other changes he's made since the date of the restore?
iii) If the system restore doesn't work, should it be rolled forward to the current place?
Also, after I got your first response, I googled some of those error codes and found some comments that echoed yours, but also people who suggested that it could be caused by the antivirus program. Do you think it's worth turning off his antivirus temporarily to see if that solves the problem?