How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

My computer has a problem sending messages from***@******.***-

Customer Question

My computer has a problem sending messages from***@******.***- check with provider
Submitted: 7 months ago.
Category: Email
Expert:  Barun replied 7 months ago.
Hi, and thank you for asking your question. Do you use any email program, e.g. Outlook, to access your Gmail emails? May I set up a quick, secure remote session to check the issue now? Please reply back using the box below. Thank you.
Customer: replied 7 months ago.
My computer has a problem sending messages from***@******.*** Check with provider.Computer OS: Windows 7
Browser: Chrome
Expert:  Barun replied 7 months ago.
Okay, no issues. Let's get started with a remote session now, which will allow me to connect directly to your screen and assist you with the email issue. Please open up the following link:http://www.justanswer.com/remotedesktop/join.aspx?Session=cee9873c-da14-495e-8502-4201bc436f26On the page that opens up, click "I Agree."Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the bottom of your browser window.) I'll then be connected; thank you.
Expert:  Barun replied 7 months ago.
You seem to have gone offline now; please leave me a reply when you are back on, and we will take this further. Thank you.