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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I forgot my password. I need help getting into my e mail

Customer Question

I forgot my password. I need help getting into my e mail
Submitted: 5 months ago.
Category: Email
Expert:  Jason Jones replied 5 months ago.
Hello,I am the person that will be helping you today.I must ask a question or two before we begin. Thank you in advance for taking the time to answer.Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?Thank you,JasonP.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
Customer: replied 5 months ago.
internet explorer is my provider I think. I tried to change providers to chrome but it failed after one try . I also tried to change my e mail address and password ***** but it failed too. yahoo.comI am not sure about my answers can you help me? Yes I would like for you to fix it for me. and connect to my device.
Expert:  Jason Jones replied 5 months ago.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.