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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I recently changed my pc from my accounting application,

Customer Question

I recently changed my pc
from my accounting application, I was able to send invoices (pdf) to everyone of my customer.
now, I have a large portion of customer that either does'not receive the email or no attachment, or unable to open attachment
Using outlook 2013 connected as Exchange Account with my account
in my sent items and in outbox, the pdf is there
if I send copy to my personal email, always receive
Any advice ?
Submitted: 6 months ago.
Category: Email
Expert:  Jason Jones replied 6 months ago.
Hello,I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.Thank you,Jason
Customer: replied 6 months ago.
Not at my desk for now, any suggestions?
Expert:  Jason Jones replied 6 months ago.
Hello,Do you want to schedule the remote session for a time later today or another day?- Jason
Customer: replied 6 months ago.
Yes, later would be fine
Expert:  Jason Jones replied 6 months ago.
When you are available, please post a message on this page.

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